Should I offer Free Returns?

Offering your customers free returns in 2022 has become table stakes. Nearly 50% of online retailers now offer free returns shipping and for good reason; over 67% of consumers will read your return policy before purchasing and 80% of them are expecting free returns. If you are not offering your customers free returns or strongly …

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Returns as a Competitive Advantage

As of 2022, more than 50% of online stores offer free return shipping to their customers. Why Your Return Policy Matters (By the #s) Are you charging for return shipping and restocking fees? Research shows that charging customers for returns doesn’t just impact customers after the sale—it negatively impacts conversion rates before the sale. 80% …

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Green Returns

Your Green Returns Are Not Green Hafback brings the first true green returns solution to online merchants. By Brian Taylor Environmentally conscious brands continue to make progressive strides towards reducing their environmental impact. They are focusing on where and how they source their product; is it sustainably made and can they move the origin point …

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