Using your returns process to drive growth, profitability, and sustainability in uncertain times If an area of your business had a 20%-40% impact on your bottom line and a direct negative impact on the environment, would you have a team dedicated to managing and improving it? That area exists—it’s called returns management. It’s a function …
Offering your customers free returns in 2022 has become table stakes. Nearly 50% of online retailers now offer free returns shipping and for good reason; over 67% of consumers will read your return policy before purchasing and 80% of them are expecting free returns. If you are not offering your customers free returns or strongly …
What is Returns Recommerce? Recommerce is simply the secondary sale of an item. It’s an item being resold via an ecommerce channel. Recommerce has traditionally consisted of second-hand goods sold through sites such as eBay, Poshmark, ThredUpp, etc. Returns Recommerce takes it a step further, introducing the concept of selling in-process returns and shipping them …
As of 2022, more than 50% of online stores offer free return shipping to their customers. Why Your Return Policy Matters (By the #s) Are you charging for return shipping and restocking fees? Research shows that charging customers for returns doesn’t just impact customers after the sale—it negatively impacts conversion rates before the sale. 80% …
Your Green Returns Are Not Green Hafback brings the first true green returns solution to online merchants. By Brian Taylor Environmentally conscious brands continue to make progressive strides towards reducing their environmental impact. They are focusing on where and how they source their product; is it sustainably made and can they move the origin point …
